Everything is Good! - Sorenson VRS

NO ISSUES

We are not experiencing any service outages at this time. If you are experiencing problems connecting to SVRS, please restart your device (VP, VP2, PC, Mac or mobile device).

If you continue to have problems connecting, please contact Technical Support at 801-287-9403 or visit www.svrs.com/help.

TECHNICAL SUPPORT

For technical issues with placing or receiving videophone calls.

CUSTOMER SERVICE

For questions about applying for ntouch®, porting, moving, updating your address, or other general questions.

Emergency Calling during a Service Interruption

If you ever experience a service interruption and are unable to make a VRS call, we want you to be prepared. Here are three recommended alternative options for placing an emergency call.

  • Use a mobile phone – Dial 911 from your mobile phone and stay on the line. Be sure to call 911 from the location of the emergency. The emergency call center will recognize your call and send help
  • Use a landline phone – Just like your mobile phone, dial 911 from a landline phone and then leave the phone off the hook. The emergency call center will recognize your call and send help.
  • Use a TTY – Dial 911 from your TTY. Although an older communication device, a TTY remains a very reliable method for reaching emergency services.

Calling during a Service Interruption

If you ever experience a service interruption and are unable to make a VRS call, we recommend using a TTY to place your calls until the interruption is resolved. A TTY remains a very reliable method of communication.

Sorenson Video Relay Service® (SVRS®) is a service for the Deaf community paid for by the U.S. government’s Telecommunications Relay Service (TRS) fund.

© 2020 Sorenson Communications, LLC. All rights reserved.

Sorenson Video Relay Service® (SVRS®) is a service for the Deaf community paid for by the U.S. government’s Telecommunications Relay Service (TRS) fund.